FAQ

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express and PayPal.



Will MY CREDIT CARD BE CHARGED IMMEDIATELY?

Once you have placed an order you will notice a pending transaction on your online bank statement. These transactions will not go through until your order has shipped.



SHIPPING & HANDLING

Orders will deliver within 3-7 business days. Orders will not be processed or shipped on weekends or holidays. While we cannot guarantee an order modification, please give our team an email at brendan@redvanly.com.



U.S. SHIPPING OPTIONS

Standard Shipping

  • $8 Ground Shipping on all orders
  • $17 Priority Shipping
  • $30 Express Shipping

Orders with standard shipping will typically arrive within 5 to 7 business days (Monday through Friday, not including holidays). Standard shipping is available for orders to the United States (including Alaska and Hawaii), and Rural Routes. Shipping to P.O. Boxes, APO/FPO addresses and U.S. Territories is currently available but could provide a longer estimated delivery.



INTERNATIONAL SHIPPING OPTIONS

Flat rate of $50 for International Shipping. Customer service will email you with estimated time frame based on your location. We insure that all International orders will arrive between 5-12 business days.



RETURNS/EXCHANGES

We guarantee our merchandise to be free of manufacturing defects and will admit any defective item for refund or exchange. All orders are refundable as long as product is returned in same condition it was received. REDVANLY will issue a refund within 30 days of purchase in the form and amount submitted for the original transaction, or issue store credit or an exchange within 60 days of purchase.

  • Returns incur a $8 shipping fee, deducted from the original purchase amount and can be requested within 30 days of purchase. 
  • Exchanges are free and incur no additional fees and can be requested within 60 days if purchase. 

All returns or exchanges must be unworn, unwashed, unused, and in their original condition with tags attached.

Initiate a return or exchange here.